Help and Support

Getting MeSee

MeSee is coming to the App Store for iPhone. An Android version is planned.

Common questions

How do I get a description?

Open a photo and choose Describe Photo. With VoiceOver, swipe up or down on any photo for actions such as Describe, Describe in Detail and Ask.

Can I describe a photo right after taking it?

Yes. Choose Take Photo in the Library. Right after the shot, MeSee describes it and offers Details, Ask and smart fixes.

How do I use Camera Coach?

In the Library, choose Take Photo. Pick what you want to photograph, or tell Iris in your own words. Iris tells you how to move the phone, and takes the photo when it's right. With VoiceOver, a two-finger double-tap (Magic Tap) or a volume button takes the photo at any time.

MeSee says the server can't be reached.

Check your internet connection and try again. Descriptions you already have, search, and all gallery features keep working offline. You can cancel a slow request at any time.

How do I delete my data?

In MeSee, go to Settings. "Delete AI Data" removes descriptions. "Delete My Account and All Data" removes everything. Your photos are never affected.

How do I cancel MeSee Plus or Camera Coach?

In MeSee, go to Settings, then Manage Subscription. Or open the Settings app, tap your name, then Subscriptions.

Why was a person's name wrong?

Face matching is a best guess, so MeSee says "possibly" when it isn't sure. Open the photo, choose People, and correct or remove the name.

Contact us

Email hello@mese.app. We read every message and reply within two working days. Please don't send photos unless you want us to see them.

Accessibility statement

We aim for MeSee and this website to meet WCAG 2.2 level AA. If anything is hard to use with your assistive technology, please tell us: accessibility bugs are our top priority.